Q&A on Work-At-Home Agents with Michele Rowan, President, Customer Contact Strategies
Michele Rowan, president, Customer Contact Strategies, has walked the walk on work-at-home agent, or “WAHA,” programs. She had spent 12 years with Hilton Hotels as Vice President of Performance Management, where she was responsible for global training, quality and operations performance. While at Hilton she moved over 1,000 agents back to their homes from bricks-and-mortar, or “B&M,” centers.
Visit the original post at: TMCnet-News